PRODUCT PURCHASE NOTICE

To ensure product performance, safety, and protect your rights, please carefully read the following important information before purchasing and installing RACINGBROS products.

Professional Installation & Dealer Policy

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• All RACINGBROS front forks, rear shock absorbers, and related products must be installed and adjusted only by technicians who have completed our designated professional training. Unauthorized installations may result in product malfunction or safety risks. 

• We have clearly emphasized in dealer conferences and technical seminars: authorized dealers are strictly prohibited from reselling products to non-authorized shops. Violations will be handled according to contract terms. 

Unauthorized Installation & Gray Market Resale

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• Despite our strict controls, some dealers may privately transfer products to non-authorized stores. If a product is improperly installed or serviced by an unauthorized shop and becomes damaged as a result, RACINGBROS will not provide any warranty or repair services in accordance with our warranty policy. 

Sample & Sponsored Products

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• Some shocks are released for purposes such as rider sponsorship, product development testing, or test-ride vehicles at authorized dealers. These products: 

  • Are not issued with warranty cards 

  • Are strictly prohibited from resale 

  • Are not eligible for warranty card reissuance 

• If you unknowingly purchase one of these second-hand units, no maintenance or repair service will be provided due to the absence of a valid warranty card. 

Importance of the Warranty Card

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• The RACINGBROS warranty card functions as the product’s ID card, containing: 

  • Name of the installing dealer 

  • Date of installation 

  • Maintenance records 

  • Product serial number 

• Always verify that the seller has a valid warranty card when purchasing a second-hand RACINGBROS product to ensure your service rights are protected. 

Second-Hand Market Disclaimer

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• RACINGBROS does not provide any second-hand transaction information and does not operate any second-hand sales platforms or groups. 

• We do not intervene in any second-hand transactions of RACINGBROS products. If any disputes arise, they must be resolved directly between the buyer and the seller. 

• If you require installation or adjustment services for a second-hand product, please consult an authorized RACINGBROS dealer. 

Warranty Card Reissue Policy

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• As of September 1, 2020, we no longer accept applications for warranty card reissuance. When purchasing second-hand products, please confirm that a valid warranty card is included, or you will not be eligible for after-sales support. 

• If the warranty card is lost but the original purchasing dealer is known and matches our internal records, the dealer may assist you in reapplying for a replacement. 

Identifying Authorized Dealers

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• Since 2021, all authorized RACINGBROS dealers hold an official dealer certificate. Before purchase or installation, please confirm that the dealer has this certificate visibly displayed in-store. 

• For the up-to-date list of authorized dealers, please visit:

Global | MTB | Taiwan

After Installation: Warranty Card Checklist

Please confirm the following after the installation is completed:

• The warranty card has the official stamp of the installing dealer 

• The stamp matches the actual shop that performed the installation 

• The installation date (year/month/day) is clearly filled in 

• The serial number on the card matches the one engraved on the shock body 

For further assistance, please contact any RACINGBROS authorized dealer or our official customer service team.

Thank you for your support and trust in RACINGBROS.